If your product is missing parts of hardware, or has damaged parts, we will ship out, at no charge, the required replacement parts.

Please fill in the form below or call our Customer Service Department at 1-877-773-7221
(Monday - Friday: 7am - 4:30pm PST / 10am - 7:30pm EST and Sunday: 7:00am - 12:00pm PST / 10:00am - 3pm EST).

You are eligible for replacement parts if:

  1. Your product has been purchased as a new product within the past 5 years
  2. Your product was purchased from an authorized Prepac reseller
  3. You can provide us basic information on the box
  4. You can identify the parts required (from our instructions)
Parts/Hardware Order Form
Part/Hardware 1
Other Notes