Replacement Part Order

If your product is missing parts or hardware, or has damaged parts, we will ship out, at no charge, the required replacement parts. Please fill in the form below or call our Customer Service Department at 1-877-773-7221 Mon-Fri 7am - 4:30pm PST(10am -7:30pm EST) & Sunday 7am- 12pm PST (10am-3pm EST)

You are eligible for replacement parts if:

  • Your product has been purchased as a new product within the past 5 years
  • Your product was purchased from an authorized Prepac reseller
  • You can provide us basic information on the box
  • You can identify the parts required (from our instructions)

Please use the descriptions listed on the Assembly Instructions when ordering parts.

Note: Fields marked with an asterisk are required:

The date stamped on the front of the instructions

Part/ Hardware

Part/ Hardware

Part/ Hardware

Contact Information

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