Product Care FAQ

Q. How do I clean your products?
A. We recommend that you simply wipe your units with a clean, damp cloth and then dry immediately with another clean cloth to maximize the life span and look of your product.

Q. Can I paint or varnish your products?
A. No. All of our products have a laminate finish, and should not be painted or varnished.

Q. Are they waterproof?
A. Every day liquids that are spilled and quickly wiped up will not damage our products. However, as with any wood-based furniture, continuous exposure to liquids or high humidity may cause damage.

Q. What safety features do your products include?
A. Your safety is important to us. Our wall-mounted products come with secure, easy-to-install mounting systems, while our taller pieces include restraints to prevent tipping. Always be sure to assemble and install our products following the steps and safety measures outlined in the assembly instructions.

Limited 5-year Warranty

PREPAC Manufacturing Ltd. provides a limited 5-year consumer warranty against product defects. If a product proves to be defective in manufacturing, material or workmanship, a similar replacement part will be provided at no charge.

This warranty applies only to PREPAC Products purchased from authorized PREPAC retailers and to the original purchaser. It is NOT transferable. The warranty period begins from the date the product was purchased. This warranty is expressly limited to the replacement of components or parts having defects in manufacturing, workmanship or materials. No assembly labor is included. Replacement of parts does not extend this warranty or begin a new warranty period.

This warranty does NOT apply to normal wear and tear or to any product that has been improperly assembled, improperly installed, used for purposes other than the intended use, improperly cared for or altered in any way.

The consumer has purchased a "Ready to Assemble" product which involves "Do It Yourself" assembly, including assembling and installation of the product. PREPAC shall not be liable for incidental or consequential damages which may result in conjunction with the use of its products.

This warranty is in addition to any statutory warranty legislation in the jurisdiction where the product is purchased and does not exclude or limit your legal right.

Warranty service is available by contacting our Customer Service Department at 1-877-773-7221 (1-877-PREPAC1). PREPAC will require Proof of Purchase, including the date of purchase as well as the retailer name and order number to process the claim. To ensure proper parts ordering, please use the model numbers and parts descriptions listed on the Assembly Instructions.

While we make every effort to have items arrive safely, damage can still sometimes occur. If your product has been damaged during shipping, our customer service team will be happy to work with you to resolve the situation.

Boxes Received with Minimal Damage

If your box or its contents are visibly damaged (also known as 'concealed damage'), call our Customer Service Department at 1-877-773-7221 or send an email to parts@prepacmfg.com for assistance. You will need to identify the damaged parts by referencing the part number and description in the assembly instructions. We recognize getting you a replacement part is a priority. All parts orders will be processed within 2 business days and will be shipped at no charge via UPS Ground or mail. Ground shipments typically take 5-7 business days to arrive once they leave our facility. A tracking number can be sent on request.

Boxes Received with Excessive Damage

If more than 30% of the parts in your box are damaged, please contact our Customer Service Supervisor at 1-800-665-1266 ext. 109 or send an email to damage@prepacmfg.com for assistance. We will quickly determine the extent of the damage and supply free replacement parts. (In some cases and at our discretion, we may call UPS and arrange for a replacement of the entire product.) All parts orders will be processed within 2 business days and will be shipped via UPS Ground or mail. Ground shipments typically take 5-7 business days to arrive once they leave our facility.

Please note: we cannot authorize refunds for any purchases as our products are sold through authorized retailers. Your monetary transaction was made with a retailer and therefore we do not have the ability to issue credits. Please contact your retailer directly for their return policies and procedures.

Refusing a Delivery

DO NOT refuse delivery or send products back to Prepac without first getting a Return Authorization (RA#) from the retailer from which your product was purchased. If you do not follow this procedure when returning an item, you will likely encounter difficulty with replacements or credits. Please contact your retailer directly for their return policies and procedures, as restocking and/or freight fees may apply.

Return and Refund Policy

Our products are sold exclusively through our Authorized Dealer Network of catalog, internet and bricks-and-mortar retailers. We do not offer direct sales to consumers. If you are not satisfied with a product and wish to return a product for a refund, you will need to contact the retailer from which you originally purchased the product. As the product manufacturer we will be more than happy to assist you by providing replacement parts or any service help that you require.