Prepac Manufacturing Product Support | Order Missing or Damaged Parts / Hardware

Parts Request Form

If your product is missing parts or hardware, or has damaged parts, we will ship out, at no charge, the required replacement parts. Please fill in the form below or call our Customer Service Department at 1-877-773-7221 (Mon-Fri 7 am - 4:30 pm PST / 10am - 7:30 pm EST).

You are eligible for replacement parts if:

Your product was purchased within the last year
Your product was purchased from an authorized Prepac reseller
You can provide us basic information on the box
You can identify the parts required (from our instructions)

Please use the descriptions listed on the Assembly Instructions when ordering parts.

Note: Fields marked in red below are required:

1. Product Series Number:
(This is found on the top of the front page (e.g., "Series / Séries # _MS-0800" or simply "WHD-3038-5")

2. Color of your unit:

3. Date Code:
(A 5-digit number stamped on the front of the instructions. It may be inside a box marked "Date Code")

4. Name of Retailer where the product was purchased:

5. Missing or damaged parts and / or hardware. Refer to your assembly instructions.

a) By Part Number:

b) By Part Description:

It is VERY important that you enter the same description shown on the instructions

Part/Hardware # (if present)	Part/Hardware Description	Quantity	Reason

Describe problem:

Note: If exterior packaging is damaged, please call our Customer Service Department
at 1-877-773-7221

Contact Information
Please fill in your name and shipping address

	First Name:
	Last Name:
	Street Address:
	Apt./Suite #:
	City:
	Province/State:
	Postal/Zip Code:
	Country:
	Daytime Telephone:
	E-mail:
	Note: We cannot ship to P.O. Boxes. Parts Orders will be processed within 2 business days and will be shipped via UPS Ground or mail. Ground shipments typically take 5-7 business days once they leave our facility. A tracking number will be sent to the email address provided on the form.